Job Category: Technical Support Associate
Job Type: Full Time
Job Location: Hyderabad
Country: India
Are you a tech-savvy communicator who enjoys solving problems and helping others? We are hiring Technical Support Associates (Fresher) for our support center in Ameerpet, Hyderabad.
This role is perfect for fresh graduates who want to gain real-world experience in IT support and customer service. You’ll be the first point of contact for our customers and help them resolve technical issues efficiently.
What You’ll Be Doing:
- Provide first-level support via phone, email, or chat.
- Troubleshoot software/hardware issues and escalate when necessary.
- Log tickets, track issues, and follow up with customers.
- Maintain knowledge base documentation.
Who You Are:
- A recent graduate in B.Sc, BCA, B.Tech, or similar field.
- Good communication and interpersonal skills.
- Basic understanding of computer systems and networks.
- Willingness to work in shifts if needed.
Benefits:
- Paid training and mentorship.
- Central location near Ameerpet Metro for easy commute.
- Supportive work culture focused on learning and development.
How to Apply: Fill out the form below with your resume and contact info. Shortlisted candidates will be called for an aptitude and communication round.