Build AI agents that ask before taking important actions
An assistant that drafts a recommendation is different from an agent that changes a record. Connecting tools adds useful capabilities, but also makes clear permissions and approval boundaries essential.
Microsoft’s current agent blueprints cover business workflows and measurable outcomes. The pilot suggestions below are BPV’s practical guidance. Microsoft: agent use-case blueprints.
A workable implementation
Define the allowed tools and inputs. Separate read-only research from actions such as updating a customer record. Present the proposed change, require approval for consequential actions, and record the outcome in an audit trail.
Where human review matters
Treat retrieved documents and incoming messages as data, not instructions that can override the agent policy. Test misleading content, duplicated requests, and failed tool calls. Restrict access to what the workflow actually needs.
What to measure
Track unauthorised-action attempts, approval accuracy, recovery from failures, and task completion. Do not measure autonomy as a goal in itself.
How BPV can apply this
BPV can explore a bounded agent workflow with a clear business owner and limited permissions. Start in a test environment, then expand only after the approval and recovery paths have been verified.
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